Last Updated: August 15, 2023
At DMarkete, we strive to ensure your complete satisfaction with our products and services. We understand that there may be situations where a refund is warranted. This Refund Policy outlines our guidelines for refunds, including eligibility criteria, timeframes, and the process for requesting a refund.
Please read this policy carefully before making a purchase. By purchasing our products or services, you agree to the terms of this Refund Policy.
DMarkete offers refunds under specific conditions, depending on the type of product or service purchased. We evaluate each refund request on a case-by-case basis, taking into consideration the nature of the product, the time elapsed since purchase, and the reason for the refund request.
Our primary goal is customer satisfaction, and we will make reasonable efforts to resolve any issues you may have with our products or services before processing a refund.
For one-time purchases of digital products (such as development tools, code libraries, or standalone software), we offer a 14-day money-back guarantee under the following conditions:
The following digital products are generally non-refundable:
For subscription-based services, our refund policy is as follows:
When a subscription is canceled, you will retain access to the service until the end of the current billing period. No additional charges will be made unless you reactivate your subscription.
All subscriptions automatically renew unless canceled prior to the renewal date. You are responsible for canceling your subscription before it renews to avoid being charged for the next billing cycle.
If you are charged for a renewal and wish to cancel, please contact our support team immediately. Refunds for automatic renewals may be granted at our discretion if requested within 7 days of the renewal date.
For custom development, consulting, or other professional services:
All professional services are governed by separate agreements, which may contain specific provisions regarding refunds, cancellations, and payment terms. The terms of those agreements will take precedence over this general refund policy.
Enterprise solutions and bulk license purchases are subject to the terms specified in the individual agreements made with each enterprise customer. The standard refund policy outlined here may not apply to enterprise customers. Please refer to your enterprise agreement for specific refund terms and conditions.
To request a refund, please follow these steps:
Alternatively, you can fill out the refund request form available on our Contact page.
We will review your refund request and respond within 3 business days. If your refund is approved, the following processing times apply:
We may offer special consideration for refund requests from educational institutions and non-profit organizations. Please contact our support team for more information.
If you believe that an unauthorized or fraudulent charge has been made to your account, please contact us immediately. We take such matters seriously and will work with you to investigate and resolve the issue promptly.
We understand that extenuating circumstances may arise. If you have a unique situation that is not covered by our standard refund policy, please contact our support team, and we will evaluate your case individually.
Please be aware of the following limitations to our refund policy:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
The Refund Policy that applies to your purchase is the version that was in effect at the time of your purchase.
If you have any questions about our Refund Policy, please contact us:
Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM GMT.
If you purchased the wrong product by mistake, please contact our support team within 24 hours of your purchase. We will evaluate your request and may offer a refund or an exchange for the correct product, depending on the circumstances.
You can cancel your subscription at any time by logging into your account, navigating to the "Subscriptions" section, and clicking on "Cancel Subscription." Alternatively, you can contact our support team, and they will assist you with the cancellation process.
If you cancel an annual subscription within the first 30 days of purchase or renewal, you may be eligible for a prorated refund for the unused portion. After 30 days, no refunds will be provided for cancellations of annual subscriptions. You will continue to have access to the service until the end of your current billing period.
If you experience technical issues with our products, we encourage you to contact our support team first. We will make every effort to resolve the issues you're experiencing. If our support team is unable to resolve the technical issues within a reasonable timeframe, you may be eligible for a refund, provided the request is made within the refund eligibility period for that product.
If you haven't downloaded, accessed, or used a digital product, and your request is within the 14-day refund period, we will generally approve your refund. Please contact our support team with your order details to initiate the process.
